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When can I contact the Customer Service team?

You can contact us via the Live Chat or email us at hello@ilverbird.com.

Our Customer Success team are available between 07:00-19:00 (GMT) from Monday to Friday—we’re always happy to help.You may find the answer to your questions by checking out our FAQs.For any general information about our features, you can click on this link. We look forward to assisting you.

General

What is Silverbird, available countries, how to get started.

Opening an account

Documents you need, how long it takes to open an account.

Account support

How to contact customer services, get a bank statement.

Payments

Supported currencies and countries.

SWIFT codes

SWIFT and BIC codes for banks all over the world.

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Copyright 2023 © Silverbird.

Head office: Level 39, One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom.

Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.

Silverbird Global Limited is an electronic money institution which is authorised and regulated by the Financial Conduct Authority ("FCA") under the Electronic Money Regulations 2011 for the issuance of electronic money, and the provision of payment services (FRN: 942055).  Head office of Silverbird Global Limited is at: One Canada Square, Canary Wharf, London E14 5AB.
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Silverbird Global Ltd also acts as an EMD Agent of The Currency Cloud Limited. In such cases, payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199);
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Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).
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Clients' money is safeguarded with reputable UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.