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What is Silverbird?
Silverbird is a platform that enables international merchants to open e-wallets, make cross-border payments and currency conversions.
How is Silverbird different from other banking services?
Silverbird makes everything easier, more affordable, and is faster than traditional banks.
Is my money safe with Silverbird?
We follow all industry-standard regulations and best practices to ensure that your funds are protected.
What are the different payment statuses?
Each payment goes through the same basic status sequence: Pending > Completed or Failed. If your payment has been pending for over 24 hours, we’ll investigate the matter further.
How does your compliance process work?
At Silverbird, compliance is a simple, painless process. Read more about how it works at the link.
How does Silverbird make money?
We don’t charge you any upfront fees—we make money by charging a small fee on each transaction that is built into your rate.
How is Silverbird regulated?
Silverbird Global Limited is an appointed representative of The Currency Cloud Limited. The payment services are provided by The Currency Cloud Limited.
What currencies does Silverbird support?
All major currencies are supported for sending, receiving and exchange. The full list of currencies can be found in the article..
How much does it cost to open an account?
It’s free to open an account with Silverbird. Fees and limits are determined by various factors we assess during your application.
Are you a bank or banking services provider?
Silverbird is a platform that enables international merchants to open a digital account, make cross-border payments and currency conversions.
What if Silverbird does not support my country?
Due to government regulations, we are unable to accept payments from certain countries. If your country is not available as an option on our website, it may be considered a ‘sanctioned’ country.
Is Silverbird available in my country?
Silverbird is available in 38 jurisdictions worldwide. You can see a complete list here.
What do I do if someone has died?
Bereavement is not easy to handle on your own—we will be here to help you. Please send us the death certificate—we’ll need this to handle the affairs of the deceased.
What should I do if I receive a suspicious text or email?
Any concerns over suspected fraud or security breaches should be reported as soon as possible to us at help@silverbird.com.
Can't find what you're looking for?
We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
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