We're very sorry if you didn't get the service you expected from Silverbird.
To make a complaint, please send us an email at email@example.com with a brief description of what's happened and how you'd like us to fix it. Once received, we'll email you that we've got your complaint and ask for any extra information if we need it. We'll investigate the details of your case as quickly as possible, and do our best to send you a final response within 15 business days.
If you're dissatisfied with our response, you have the right to refer your complaint to the Financial Ombudsman Service, which offers an independent review service – but you must do so within six months of receiving our final response. For further information, please refer to the Financial Ombudsman website.
It's really quick and easy, in your account you can see a full list of your transactions in the account tab.
Can't find what you're looking for? We will shortly be introducing live chat on our website and a telephone line to support with your questions. Until then, get in touch with our support team by sending a message to firstname.lastname@example.org
Theropod Platform Limited designs and operates the Silverbird website and related products. Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB. Silverbird is not a bank. Silverbird is a platform that enables international merchants to open e-wallets, make cross-border payments and currency conversions.
For clients interacting with Silverbird Global Limited (Registration No. 12585400): Silverbird Global Limited is an appointed representative of The Currency Cloud Limited. The payment services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
Clients' money is safeguarded with Tier-1 UK and EU banks, giving customers insolvency protection. Financial Services Compensation Scheme (FSCS) does not apply.
* Foreign exchanges services are not regulated by FCA