How do I make a complaint?
We're very sorry if you didn't get the service you expected from Silverbird.

To make a complaint, please send us an email at complaints@silverbird.com with a brief description of what's happened and how you'd like us to fix it. Once received, we'll email you that we've got your complaint and ask for any extra information if we need it. We'll investigate the details of your case as quickly as possible, and do our best to send you a final response within 15 business days.

If you're dissatisfied with our response, you have the right to refer your complaint to the Financial Ombudsman Service, which offers an independent review service – but you must do so within six months of receiving our final response. For further information, please refer to the Financial Ombudsman website.

Your Silverbird account comes packed with powerful time-saving features, letting you focus less on banking and more on your business.

If you're logged out and you forget your login password, you'll need to reset it.

You can contact us via live chat, phone or email.

To make a complaint, please send us an email at complaints@silverbird.com with a brief description of what's happened and how you'd like us to fix it.

We are pleased to offer all of our users full permission level for the account.

It's really quick and easy, in your account you can see a full list of your transactions in the account tab.

Can't find what you're looking for?
We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
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Get an invite
Silverbird will launch to the world this spring once we've put the finishing touches. Sign up for the private beta access now, and we'll email you an invitation in the coming weeks.
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