What are the features of my Silverbird account?
Your Silverbird account comes packed with powerful time-saving features, letting you focus less on banking and more on your business. Here is the list of features that we offer:
— You can open an international business account online in minutes without any paperwork
— You can send and receive payments in 20+ currencies
— You will receive a local EU/UK sort code and account number
— You will gain access to major payment rails such as SWIFT and SEPA
— Your account will be monitored by AI-powered fraud-detection systems and protected against financial crime
— You can export your statements to send to your accountant (available in PDF, with Excel support coming soon)
— You can add multiple users to your account and set permissions depending on business roles
— You can secure your account with 2-factor authentication for sign-in and transaction approval
For more information contact Silverbird.
— You can open an international business account online in minutes without any paperwork
— You can send and receive payments in 20+ currencies
— You will receive a local EU/UK sort code and account number
— You will gain access to major payment rails such as SWIFT and SEPA
— Your account will be monitored by AI-powered fraud-detection systems and protected against financial crime
— You can export your statements to send to your accountant (available in PDF, with Excel support coming soon)
— You can add multiple users to your account and set permissions depending on business roles
— You can secure your account with 2-factor authentication for sign-in and transaction approval
For more information contact Silverbird.
If you are experiencing any technical difficulties, please attempt the following trouble-shooting method.
Your Silverbird account comes packed with powerful time-saving features, letting you focus less on banking and more on your business.
To change any personal details, go to your account’s dashboard, click on your company name and select ‘User Profile’.
If you're logged out and you forget your login password, you'll need to reset it.
You can contact us via live chat, phone or email.
Unfortunately, we are currently unable to offer some currencies to clients who are either operating in the EEA or with EEA.
We don’t accept cheques. You’ll need to transfer the funds of the cheque to a bank account to transfer it into your Silverbird account.
In your Silverbird account on the left-hand menu, you’ll see a downward arrow next to your company name—click that. Then press the ‘Add / Switch Profile’ button.
You can follow the link inside the article and click ‘Forgot password’.
To make a complaint, please send us an email at complaints@silverbird.com with a brief description of what's happened and how you'd like us to fix it.
Go to ‘Accounts’ and click on the account you would like to change the alias for. Select the 3 dots in the right-hand corner and click ‘Edit Alias’.
Unfortunately, we don't have this functionality yet.
International payments are made through either SWIFT or Local. Local payments are generally slower than SWIFT.
In your Silverbird account, select ‘Beneficiaries’ from the left-hand menu, and click ‘Add Beneficiaries’ on the top right-hand side.
We are pleased to offer all of our users full permission level for the account.
To receive a ‘match’, you will need to enter the payee’s name as it appears on their bank account.
It's really quick and easy, in your account you can see a full list of your transactions in the account tab.
Click on the ‘Accounts’ page. Select the account, select the 3 dots on the right-hand side to add money.
Click your company name in the top left-hand corner. Select ‘User Profile’. This allows you to edit your first name, last name, and password.
You can go to ‘Accounts’ on the left-side menu bar and select 'Add Account’. Then you can choose from a selection of 54 currencies.
Can't find what you're looking for?
We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
Get an invite
Silverbird will launch to the world this spring once we've put the finishing touches. Sign up for the private beta access now, and we'll email you an invitation in the coming weeks.
By submitting your personal information you agree with our Terms of Service. The details provided will be treated confidentially and in accordance with our Privacy Policy.
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Copyright 2023 © Silverbird.
Theropod Platform Limited designs and operates the Silverbird website and related products. Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB. Silverbird is not a bank. Silverbird is a platform that enables international merchants to open e-wallets, make cross-border payments and currency conversions.
Silverbird Global Ltd is authorised and regulated by the Financial Conduct Authority (FCA) of the United Kingdom in accordance with the Payment Service Regulations 2017 and Electronic Money Regulation 2011. Registration number: 942055
For clients interacting with Silverbird Global Limited (Registration No. 12585400): Silverbird Global Limited is an appointed representative of The Currency Cloud Limited. The payment services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
For clients interacting with Silverbird Europe UAB (305766874): Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).
Clients' money is safeguarded with Tier-1 UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.
Silverbird Global Ltd is authorised and regulated by the Financial Conduct Authority (FCA) of the United Kingdom in accordance with the Payment Service Regulations 2017 and Electronic Money Regulation 2011. Registration number: 942055
For clients interacting with Silverbird Global Limited (Registration No. 12585400): Silverbird Global Limited is an appointed representative of The Currency Cloud Limited. The payment services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
For clients interacting with Silverbird Europe UAB (305766874): Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).
Clients' money is safeguarded with Tier-1 UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.
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