How do I make an international payment?

International payments are made through either SWIFT (Society for Worldwide Interbank Financial Telecommunication) or Local. It’s important to remember that Local payments are generally slower than SWIFT.
Silverbird is incompatible with my browser. What should I do?
If you are experiencing any technical difficulties, please attempt the following trouble-shooting method.
What are the features of my Silverbird account?
Your Silverbird account comes packed with powerful time-saving features, letting you focus less on banking and more on your business.
How do I update my personal details?
To change any personal details, go to your account’s dashboard, click on your company name and select ‘User Profile’.
I forgot my password. What should I do?
If you're logged out and you forget your login password, you'll need to reset it.
How do I contact customer services?
You can contact us via live chat, phone or email.
What currencies are you not able to offer EU clients?
Unfortunately, we are currently unable to offer some currencies to clients who are either operating in the EEA or with EEA.
How do I submit cheques?
We don’t accept cheques. You’ll need to transfer the funds of the cheque to a bank account to transfer it into your Silverbird account.
How to add another profile?
In your Silverbird account on the left-hand menu, you’ll see a downward arrow next to your company name—click that. Then press the ‘Add / Switch Profile’ button.
How do I reset my password?
You can follow the link inside the article and click ‘Forgot password’.
How do I make a complaint?
To make a complaint, please send us an email at complaints@silverbird.com with a brief description of what's happened and how you'd like us to fix it.
How to create an alias name?
Go to ‘Accounts’ and click on the account you would like to change the alias for. Select the 3 dots in the right-hand corner and click ‘Edit Alias’.
Can I invoice my clients?
Unfortunately, we don't have this functionality yet.
How do I make an international payment?
International payments are made through either SWIFT or Local. Local payments are generally slower than SWIFT.
How to add a beneficiary?
In your Silverbird account, select ‘Beneficiaries’ from the left-hand menu, and click ‘Add Beneficiaries’ on the top right-hand side.
What are the different user types and permissions I can set for my account?
We are pleased to offer all of our users full permission level for the account.
What name should I enter if the payee is known by a different name to their full name, such as their middle name?
To receive a ‘match’, you will need to enter the payee’s name as it appears on their bank account.
How can I get a bank statement?
It's really quick and easy, in your account you can see a full list of your transactions in the account tab.
How can I add money to my account?
Click on the ‘Accounts’ page. Select the account, select the 3 dots on the right-hand side to add money.
How can I edit my personal info? | Silverbird
Click your company name in the top left-hand corner. Select ‘User Profile’. This allows you to edit your first name, last name, and password.
How do I open an account in another currency? | Silverbird
You can go to ‘Accounts’ on the left-side menu bar and select 'Add Account’. Then you can choose from a selection of 54 currencies.
Can't find what you're looking for?
We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
Get your Silverbird account
Open Account