What name should I enter if the payee is known by a different name to their full name, such as their middle name?
You will need to enter the payee’s name as it appears on their bank account to receive a 'match'. If you don't know this, we recommend that you request they contact their payment provider (usually their bank or building society) to confirm the name held on their account.
It's really quick and easy, in your account you can see a full list of your transactions in the account tab.
Can't find what you're looking for? We will shortly be introducing live chat on our website and a telephone line to support with your questions. Until then, get in touch with our support team by sending a message to firstname.lastname@example.org
Theropod Platform Limited designs and operates the Silverbird website and related products. Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB. Silverbird is not a bank. Silverbird is a platform that enables international merchants to open e-wallets, make cross-border payments and currency conversions.
For clients interacting with Silverbird Global Limited (Registration No. 12585400): Silverbird Global Limited is an appointed representative of The Currency Cloud Limited. The payment services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
For clients interacting with Silverbird Europe UAB (305766874): Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).
Clients' money is safeguarded with Tier-1 UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.