What name should I enter if the payee is known by a different name to their full name, such as their middle name?
You will need to enter the payee’s name as it appears on their bank account to receive a 'match'. If you don't know this, we recommend that you request they contact their payment provider (usually their bank or building society) to confirm the name held on their account.

Your Silverbird account comes packed with powerful time-saving features, letting you focus less on banking and more on your business.

If you're logged out and you forget your login password, you'll need to reset it.

You can contact us via live chat, phone or email.

Unfortunately, we are currently unable to offer some currencies to clients who are either operating in the EEA or with EEA.

To make a complaint, please send us an email at complaints@silverbird.com with a brief description of what's happened and how you'd like us to fix it.

We are pleased to offer all of our users full permission level for the account.

You will need to enter the payee’s name as it appears on their bank account to receive a 'match'.

It's really quick and easy, in your account you can see a full list of your transactions in the account tab.

Can't find what you're looking for?
We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
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