What are the different payment statuses?
Each payment goes through the same basic status sequence: Pending > Completed or Failed. If your payment has been pending for over 24 hours, we’ll investigate the matter further. If you want to learn more, check out this related article . If your payment is taking longer than expected, get in touch with us at hello@silverbird.com.

Silverbird is a platform that enables international merchants to open e-wallets, make cross-border payments and currency conversions.

Setting up an account is simple. The onboarding process is fast, intuitive, and 100% online—so you don’t need to visit a branch or send in paper documents at any stage.

Silverbird makes everything easier, more affordable, and is faster than traditional banks.

We follow all industry-standard regulations and best practices to ensure that your funds are protected.

Each payment goes through the same basic status sequence: Pending > Completed or Failed. If your payment has been pending for over 24 hours, we’ll investigate the matter further.

At Silverbird, compliance is a simple, painless process. Read more about how it works at the link.

We don’t charge you any upfront fees—we make money by charging a small fee on each transaction that is built into your rate.

Silverbird Global Limited is an appointed representative of The Currency Cloud Limited. The payment services are provided by The Currency Cloud Limited.

If you are experiencing any technical difficulties, please attempt the following trouble-shooting method.

All major currencies are supported for sending, receiving and exchange. The full list of currencies can be found in the article..

It’s free to open an account with Silverbird. Fees and limits are determined by various factors we assess during your application.

Feel free to check in with our Support team at hello@silverbird.com. We will let you know if there are any changes of our approved currencies.

Silverbird is a platform that enables international merchants to open a digital account, make cross-border payments and currency conversions.

Due to government regulations, we are unable to accept payments from certain countries. If your country is not available as an option on our website, it may be considered a ‘sanctioned’ country.

Silverbird is available in 38 jurisdictions worldwide. You can see a complete list here.

Bereavement is not easy to handle on your own—we will be here to help you. Please send us the death certificate—we’ll need this to handle the affairs of the deceased.

Any concerns over suspected fraud or security breaches should be reported as soon as possible to us at help@silverbird.com.

You can find our payment schedule for the UK here.

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We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
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