How can I cancel a processed payment?
If the transaction has already been processed, it will be too late for us to cancel it or amend any data provided in the transaction details.

You should immediately contact the beneficiary bank directly and request a ‘payment recall’.

For the sake of a speedy conclusion, we recommend that you do this yourself. Silverbird’s dependence on other parties (from providers to correspondent banks) would result in longer response times if we request a ‘payment recall’ on your behalf.

With Silverbird, you can add, keep and receive over 50+ currencies, and convert major currencies. The article has a full list of supported currencies.

You are free to close your account at any time. When you close your account with us, we’ll transfer the money left in your account to the account of your choice.

You don't have to undergo credit checks to join Silverbird. Our team will conduct an application review and let you know of our decision within a few business days.

You can contact us via the Live Chat or email. Our Customer Success team are available between 07:00-19:00 (GMT) from Monday to Friday.

We’re always open to partnerships. You can sign up by the link or email us at hello@silverbird.com.

Our foreign exchange (FX) schedules tell you everything you need to know to make your conversion on time.

Get in touch with our dedicated Payments team—they will get to the bottom of it as quickly as possible.

Here is a list of public holidays with their respective dates, during which your payment may not come through as quickly as usual.

Public holidays may delay your transaction by 1 day.

We don’t offer credit cards or debit cards to our customers, but we’re looking to provide this feature in the future.

Currently, you can send money to all countries in the European Economic Area (EEA), Southeast Asia and a few other regions around the world.

We have a scheduled transfer feature that’s only available for single payments—not for recurring transfers. Instructions for creating scheduled payment can be found inside the article.

We work with our customer to customize personal offer for cooperation.

You can choose from the following options: transaction number, currency, minimum and maximum amount, and the date the transaction took place.

We’re not a bank so currently, we don’t offer credit options. We can only offer digital accounts to our customers.

There could be several reasons why you’re unable to locate a transaction. Check them in the article.

Currently, we don’t accept cash payments, cheques, payments over the phone, or funds supplied through the services of third-party providers like payment agencies.

Currently, Silverbird does not deal with Letters of Credit—we provide MT103 payment capabilities.

Silverbird clients’ money is safeguarded with tier-1 UK and EU banks, which provides our customers with top-of-the-range insolvency protection.

There are no minimum limits for transactions. Our maximum threshold on transactions is 500,000 EUR.

Unfortunately, we do not provide certified bank statements or other types of verification letters. But you could use your email confirmation and its link to join Silverbird.

Every cross-border payment uses currency pairs to quote and execute trades. Here is our comprehensive list of which currencies can be traded on our platform.

As a digital platform, at this point of time we are offering only digital accounts. There are no debit or credit cards connected to your account.

We work with our customer to customize the best offer for them.

You should immediately contact the beneficiary bank directly and request a ‘payment recall’.

Our banking partners regularly conduct transaction reviews—it will likely be a result of that.

Several possible reasons are listed in the article. If none of the above relates to your issue, please reach out to us at hello@silverbird.com.

Any rejected payments will be sent back to the sender automatically. If your payment has been rejected by the beneficiary bank, we suggest you raise this issue with them directly.

In short, the transfer time is between 1 to 5 business days.

Check if you sent the correct payment details to the sender. If they are correct, inquire with the sender or the sender’s bank as to why the payment is experiencing delays.

Silverbird supports rubles (RUB) as a ‘sell currency’ only—unfortunately, you cannot convert any other currency into RUB for payments.

Can't find what you're looking for?
We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
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