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How can I cancel a processed payment?

If the transaction has already been processed, it will be too late for us to cancel it or amend any data provided in the transaction details.

You should immediately contact the beneficiary bank directly and request a ‘payment recall’.

For the sake of a speedy conclusion, we recommend that you do this yourself. Silverbird’s dependence on other parties (from providers to correspondent banks) would result in longer response times if we request a ‘payment recall’ on your behalf.

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