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I have tried to make a payment, but it has not gone through. Why is this?

I have tried to make a payment, but it has not gone through. Why is this?

This could refer to any of the following:

  • Blocked, paused or declined transaction
  • Payment not received in the desired time-scale
  • Transaction not recognised

Please make sure you have sufficient funds on your account to cover the transaction fee. If none of the above relates to your issue, please reach out to us at hello@silverbird.com or read our article on blocked transactions. We are always happy to assist you.

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Copyright 2023 © Silverbird.

Head office: Level 39, One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom.

Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.

Silverbird Global Limited is an electronic money institution which is authorised and regulated by the Financial Conduct Authority ("FCA") under the Electronic Money Regulations 2011 for the issuance of electronic money, and the provision of payment services (FRN: 942055).  Head office of Silverbird Global Limited is at: One Canada Square, Canary Wharf, London E14 5AB.
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Silverbird Global Ltd also acts as an EMD Agent of The Currency Cloud Limited. In such cases, payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199);
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Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).
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Clients' money is safeguarded with reputable UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.