Home
>
Knowledge base

I have tried to make a payment, but it has not gone through. Why is this?

This could refer to any of the following:

  • Blocked, paused or declined transaction
  • Payment not received in the desired time-scale
  • Transaction not recognised

Please make sure you have sufficient funds on your account to cover the transaction fee. If none of the above relates to your issue, please reach out to us at hello@silverbird.com. We are always happy to assist you.

General

What is Silverbird, available countries, how to get started.

Opening an account

Documents you need, how long it takes to open an account.

Account support

How to contact customer services, get a bank statement.

Payments

Supported currencies and countries.

SWIFT codes

SWIFT and BIC codes for banks all over the world.

Can't find what you're looking for?

Borderless payments for global business

Get the multi-currency account built for quick and easy international payments, with no limits.

Open account
Chat to sales
World map

Knowledge

Knowledge baseSupported currenciesSafeguardingSWIFT codesFAQs

Legal

ComplaintsPrivacy policyTerms and conditions
LinkedIn logoEmail icon

Copyright 2023 © Silverbird.

Head office: Level 39, One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom.

Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.

Silverbird Global Limited is an electronic money institution which is authorised and regulated by the Financial Conduct Authority ("FCA") under the Electronic Money Regulations 2011 for the issuance of electronic money, and the provision of payment services (FRN: 942055).  Head office of Silverbird Global Limited is at: One Canada Square, Canary Wharf, London E14 5AB.
‍
Silverbird Global Ltd also acts as an EMD Agent of The Currency Cloud Limited. In such cases, payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199);
‍
Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).
‍
Clients' money is safeguarded with reputable UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.