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How do I make a complaint?

To make a complaint, please send us an email at complaints@silverbird.com with a brief description of what's happened and how you'd like us to fix it. Once received, we'll email you confirming that we've got your complaint and ask for any additional information. We'll investigate the details of your case as quickly as possible, and do our best to send you a final response within 15 business days.

If you're dissatisfied with our response, you have the right to refer your complaint to the Financial Ombudsman Service, which offers an independent review service—but you must do so within six months of receiving our final response. For further information, please refer to the Financial Ombudsman website.

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Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.

Silverbird Global Limited is an electronic money institution which is authorised and regulated by the Financial Conduct Authority ("FCA") under the Electronic Money Regulations 2011 for the issuance of electronic money, and the provision of payment services (FRN: 942055). Head office of Silverbird Global Limited is at: One Canada Square, Canary Wharf, London E14 5AB.
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Silverbird Global Ltd also acts as an EMD Agent of The Currency Cloud Limited. In such cases, payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199);
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Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).
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Clients' money is safeguarded with reputable UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.

Diritto d'autore 2023 © Silverbird.

Sede principale: Level 39, One Canada Square, Canary Wharf, Londra, E14 5AB, Regno Unito.