Daniel Conway and Geoff Rowley of FRP Advisory Trading Limited were appointed the Joint Special Administrators (“JSAs”) of Silverbird Global Limited (“the Company” or “Silverbird”) on 13 March 2024. Only limited information is available at this early stage of the Special Administration. Our initial actions will be to secure the assets of the Company, including securing all customer safeguarded funds. Whilst every effort will be made to return funds to customers as soon as possible, it will firstly be necessary for the JSAs to secure control of all relevant information, reconcile balances and ensure that the necessary due diligence and know your customer information is present, current and correct. Unfortunately, customers will not have access to their funds while this work is being undertaken.We will update this website with any updates on progress along with detailed Frequently Asked Questions (“FAQs”). Should you have any queries please consult this website in the first instance. Please continue to submit any enquiries you may have to the Silverbird Customer Services team in the first instance at client@silverbird.com.The JSAs’ team can be contacted by emailing silverbird@frpadvisory.com for specific enquiries. Please note that due to a high volume of enquiries we may not be able to respond to you immediately. Being Alert to Scams All customers should remain alert to the possibility of fraud. If you are cold called by someone claiming to be from Silverbird, FRP Advisory or the FCA and are suspicious about the caller’s identity, please end the call and call back using the phone number on their website. More information about this can be found on the FCA website at https://www.fca.org.uk/consumers/protect-yourself-scams. Do I need to use a third party to get my money back? If you are approached by a company offering to help you recover your money, you should proceed with caution. For the vast majority of the Company’s customers, there will be no benefit in involving a third party in making a claim. If you have any questions about the special administration process, please contact the JSAs using the contact details above. The affairs, business and property of the Company are being managed by the Joint Special Administrators. The Joint Special Administrators act as agents of the Company and contract without personal liability.Daniel Conway is authorised to act as an insolvency practitioner by the Institute of Chartered Accountants in England & Wales. Geoff Rowley is authorised to act as an insolvency practitioner by the Insolvency Practitioners Association. The Joint Special Administrators are bound by the Insolvency Code of Ethics.The Joint Special Administrators may be Data Controllers of personal data as defined by the Data Protection Act 2018. Personal data will be kept secure and processed only for matters relating to the appointment. For further information, please see our Privacy policy at https://www.frpadvisory.com/legal-and-regulatory-notices/privacy-notices/personal-information-processing/.
Features
Your Silverbird account is full of useful features designed to make cross-border business effortless. Discover them all.
Our multi-currency account is built for international trade, so you enjoy super fast payments to and from 200 countries
Hold, send, receive and convert high-value payments in 30+ currencies, with no transaction limits
Onboard fast
Get onboarded in record time online thanks to our speedy, data-driven compliance procedures
No need for endless paperwork, telephone interviews or in-person visits
Best-in-class support
Our dedicated account managers are specialised in international trade. Speak to one any time you need help
No chatbots here - just the brilliant human team our customers rave about. Send us a message any time
Fast and fair Foreign Exchange
Your account comes with powerful FX capabilities built-in, with rates updated every 10 minutes so you’re in control
Exchange funds at transparent rates and save money on sky-high international transfer fees - all within one business account
World-class security
We keep fraud at bay. Our robust security features ensure that your funds, data and cross-border transfers are fully protected
Fully encrypted
Your sensitive financial data is protected with advanced 256-bit encryption and stored on secure third-party servers
Custom team controls
Set custom permissions for each member of your team depending on their role – from read-only to full admin access
Safeguarding accounts
Your funds are kept in a regulated, safeguarded account, ensuring they’re never moved, invested or lent to anyone else
AI-Powered fraud prevention
Our advanced fraud prevention system monitors transactions in real-time to protect your money
2-factor authorisation
Activate 2-factor authentication to make sure all actions on your account are taken only by authorised members of your team
Registered EMD Agent*
We work closely with Currencycloud, an e-money institution authorised by the FCA in the UK and De Nederlandsche Bank in the Netherlands.
Truly global coverage
International merchants are welcome at Silverbird
We’re here to make international payments inclusive and empower businesses everywhere to expand into new markets beyond their borders. We serve international businesses from 100+ jurisdictions, and enable high-value payments from 180+ countries.
Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.
Silverbird Global Limited is an electronic money institution which is authorised and regulated by the Financial Conduct Authority ("FCA") under the Electronic Money Regulations 2011 for the issuance of electronic money, and the provision of payment services (FRN: 942055). Head office of Silverbird Global Limited is at: One Canada Square, Canary Wharf, London E14 5AB. Silverbird Global Ltd also acts as an EMD Agent of The Currency Cloud Limited. In such cases, payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199); Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701). Clients' money is safeguarded with reputable UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB.
