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I don't recognise a transaction, what should I do?

There could be several reasons why you’re unable to locate a transaction:-

  • Differences in the exchange rate
  • If you have a joint account, another account holder may have made this transaction
  • An online transaction could have been made using the wrong account details. To rectify this, look up the destination bank online using its sort code and contact it directly
  • A ‘pending’ transaction — one that’s ready to be taken from your account, but may take a few days to be fully processed.

You’ll need to wait until it’s been processed.If you’re unsure, please send your enquiry to our Support team at hello@silverbird.com.

To prioritise your issue, make “transaction issue" the title of your email. Please also include a screenshot or more details of the transaction.

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