How is Silverbird regulated?

For clients interacting with Silverbird Global Limited (Registration No. 12585400): Silverbird Global Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 942055). We are also an agent The Currency Cloud Limited who is also regulated by The Financial Conduct Authority. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

For clients interacting with Silverbird Europe UAB (Registration No. 305766874): Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. The Currency Cloud Limited is authorized by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).

Silverbird is a platform that enables international merchants to open e-wallets, make cross-border payments and currency conversions.

Silverbird makes everything easier, more affordable, and is faster than traditional banks.

We follow all industry-standard regulations and best practices to ensure that your funds are protected.

Each payment goes through the same basic status sequence: Pending > Completed or Failed. If your payment has been pending for over 24 hours, we’ll investigate the matter further.

At Silverbird, compliance is a simple, painless process. Read more about how it works at the link.

We don’t charge you any upfront fees—we make money by charging a small fee on each transaction that is built into your rate.

Silverbird Global Limited is an appointed representative of The Currency Cloud Limited. The payment services are provided by The Currency Cloud Limited.

All major currencies are supported for sending, receiving and exchange. The full list of currencies can be found in the article..

It’s free to open an account with Silverbird. Fees and limits are determined by various factors we assess during your application.

Silverbird is a platform that enables international merchants to open a digital account, make cross-border payments and currency conversions.

Due to government regulations, we are unable to accept payments from certain countries. If your country is not available as an option on our website, it may be considered a ‘sanctioned’ country.

Silverbird is available in 38 jurisdictions worldwide. You can see a complete list here.

Bereavement is not easy to handle on your own—we will be here to help you. Please send us the death certificate—we’ll need this to handle the affairs of the deceased.

Any concerns over suspected fraud or security breaches should be reported as soon as possible to us at help@silverbird.com.

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We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
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