When can I contact the Customer Service team?
You can contact us via the Live Chat or email us at hello@ilverbird.com.
Our Customer Success team are available between 07:00-19:00 (GMT) from Monday to Friday—we’re always happy to help.
You may find the answer to your questions by checking out our FAQs.
For any general information about our features, you can click on this link. We look forward to assisting you.
Our Customer Success team are available between 07:00-19:00 (GMT) from Monday to Friday—we’re always happy to help.
You may find the answer to your questions by checking out our FAQs.
For any general information about our features, you can click on this link. We look forward to assisting you.
Feel free to check in with our Support team at hello@silverbird.com. We will let you know if there are any changes of our approved currencies.
With Silverbird, you can add, keep and receive over 50+ currencies, and convert major currencies. The article has a full list of supported currencies.
You are free to close your account at any time. When you close your account with us, we’ll transfer the money left in your account to the account of your choice.
You don't have to undergo credit checks to join Silverbird. Our team will conduct an application review and let you know of our decision within a few business days.
You can contact us via the Live Chat or email. Our Customer Success team are available between 07:00-19:00 (GMT) from Monday to Friday.
We’re always open to partnerships. You can sign up by the link or email us at hello@silverbird.com.
Our foreign exchange (FX) schedules tell you everything you need to know to make your conversion on time.
Get in touch with our dedicated Payments team—they will get to the bottom of it as quickly as possible.
Here is a list of public holidays with their respective dates, during which your payment may not come through as quickly as usual.
Public holidays may delay your transaction by 1 day.
We don’t offer credit cards or debit cards to our customers, but we’re looking to provide this feature in the future.
Currently, you can send money to all countries in the European Economic Area (EEA), Southeast Asia and a few other regions around the world.
We have a scheduled transfer feature that’s only available for single payments—not for recurring transfers. Instructions for creating scheduled payment can be found inside the article.
For most currencies, there are no restrictions on the size of the payment. Currencies that have outstanding numbers are noted in the articles.
You can choose from the following options: transaction number, currency, minimum and maximum amount, and the date the transaction took place.
We’re not a bank so currently, we don’t offer credit options. We can only offer digital accounts to our customers.
There could be several reasons why you’re unable to locate a transaction. Check them in the article.
Currently, we don’t accept cash payments, cheques, payments over the phone, or funds supplied through the services of third-party providers like payment agencies.
Currently, Silverbird does not deal with Letters of Credit—we provide MT103 payment capabilities.
Silverbird clients’ money is safeguarded with tier-1 UK and EU banks, which provides our customers with top-of-the-range insolvency protection.
There are no minimum limits for transactions. Our maximum threshold on transactions is 500,000 EUR.
Unfortunately, we do not provide certified bank statements or other types of verification letters. But you could use your email confirmation and its link to join Silverbird.
Every cross-border payment uses currency pairs to quote and execute trades. Here is our comprehensive list of which currencies can be traded on our platform.
You can view our Currency Pair timetable by following the link inside the article.
As a digital platform, at this point of time we are offering only digital accounts. There are no debit or credit cards connected to your account.
We work with our customer to customize the best offer for them.
You can find our payment schedule for the UK here.
You should immediately contact the beneficiary bank directly and request a ‘payment recall’.
Our banking partners regularly conduct transaction reviews—it will likely be a result of that.
Several possible reasons are listed in the article. If none of the above relates to your issue, please reach out to us at hello@silverbird.com.
Any rejected payments will be sent back to the sender automatically. If your payment has been rejected by the beneficiary bank, we suggest you raise this issue with them directly.
In short, the transfer time is between 1 to 5 business days.
Check if you sent the correct payment details to the sender. If they are correct, inquire with the sender or the sender’s bank as to why the payment is experiencing delays.
Silverbird supports rubles (RUB) as a ‘sell currency’ only—unfortunately, you cannot convert any other currency into RUB for payments.
Can't find what you're looking for?
We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
We will shortly be introducing live chat on our website and a telephone line to support with your questions.
Until then, get in touch with our support team by sending a message to help@silverbird.com
Get an invite
Silverbird will launch to the world this spring once we've put the finishing touches. Sign up for the private beta access now, and we'll email you an invitation in the coming weeks.
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Copyright 2022 © Silverbird.
Theropod Platform Limited designs and operates the Silverbird website and related products. Silverbird is a collective name for Silverbird Global Limited and Silverbird Europe UAB. Silverbird is not a bank. Silverbird is a platform that enables international merchants to open e-wallets, make cross-border payments and currency conversions.
Silverbird Global Ltd is authorised and regulated by the Financial Conduct Authority (FCA) of the United Kingdom in accordance with the Payment Service Regulations 2017 and Electronic Money Regulation 2011. Registration number: 942055
For clients interacting with Silverbird Global Limited (Registration No. 12585400): Silverbird Global Limited is an appointed representative of The Currency Cloud Limited. The payment services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
For clients interacting with Silverbird Europe UAB (305766874): Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).
Clients' money is safeguarded with Tier-1 UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.
Silverbird Global Ltd is authorised and regulated by the Financial Conduct Authority (FCA) of the United Kingdom in accordance with the Payment Service Regulations 2017 and Electronic Money Regulation 2011. Registration number: 942055
For clients interacting with Silverbird Global Limited (Registration No. 12585400): Silverbird Global Limited is an appointed representative of The Currency Cloud Limited. The payment services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
For clients interacting with Silverbird Europe UAB (305766874): Silverbird Europe UAB is an appointed representative of Currencycloud B.V. Payment services are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands. Currencycloud B.V. is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701).
Clients' money is safeguarded with Tier-1 UK and EU banks. Financial Services Compensation Scheme (FSCS) does not apply.
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