There could be several reasons why you’re unable to locate a transaction:-
- Differences in the exchange rate
- If you have a joint account, another account holder may have made this transaction
- An online transaction could have been made using the wrong account details. To rectify this, look up the destination bank online using its sort code and contact it directly
- A ‘pending’ transaction — one that’s ready to be taken from your account, but may take a few days to be fully processed.
You’ll need to wait until it’s been processed.If you’re unsure, please send your enquiry to our Support team at firstname.lastname@example.org.
To prioritise your issue, make “transaction issue" the title of your email. Please also include a screenshot or more details of the transaction.