In the past, trade brought freedom to people. Today we use technology to liberate the trade itself. Our data-driven solutions and customer-centric products remove complexity and bring simplicity to the world of cross-border trade. Through our innovations, we empower merchants and liberate their supply chains.
How we think
We believe that there are two types of limits in this world: physical limits and invented limits. In the world of finance, there are hardly any physical limits. We believe that ANY of these limits can be transcended through technology. Even the hardest and the most daunting ones.
We make promises to ourselves and our customers based on our vision of a frictionless and limitless world. And we deliver on those promises. By starting with freedom in mind, we bring freedom to our customers’ business.
How we act
We innovate. We take risks. We try to go beyond invented limits and imagined barriers. We’re always looking for new ways to improve legacy systems - using data and technology to break down the oldest barriers.
How we speak
Honesty is the freedom to speak the truth. We speak freely and openly. No lies are needed when one is free and when one is on a mission to spread freedom. The lie is a weapon of the weak. No lies are needed when one is strong. We are upfront when it's hard – especially when it's hard.
Words are a double-edged sword: they can help you hide behind them, or they can serve as a way to connect and inspire. At Silverbird, we always use words to connect.
Like merchants of the past, we’re on a never-ending quest to explore. We explore horizons, reach distant lands and cultures. We’re curious to discover how various peoples, technologies, and financial systems operate within the global trade system. We use these discoveries to bring it transcending scale and speed.
How we think
We are interested. We wonder. We explore. We are endlessly curious.
The world is full of extremely interesting things, people, places, patterns, problems, and potential solutions. We think through things not many people have thought through. We experiment.
We stay curious about what’s happening - not just in the world of finance but in the social, technological, and cultural landscapes. And by staying curious, we think differently. Not just outside the box but without one at all.
How we act
We turn stones to see where it brings us. We let our curiosity lead us. We wonder through springing problems and potential solutions.
This manifests in our day-to-day business - from IT to Product to Service to Marketing & Sales - we gather and leverage priceless information and question what we don't know. Always curious, we uncover potential solutions where none existed before.
How we speak
We speak less, and we ask more. We listen. After every "what?", goes "why?" Then we think "how?" – how we would build it.
At Silverbird, we refrain from speaking in absolutes. The world is complex. There is always another perspective. Absolutes don’t hold. Instead, we ask questions. We listen. We wonder.
The world is wonderful.
Learning about different cultures, countries, peoples, and languages is hardwired into Silverbird’s DNA. We believe every person has a story. We listen to those stories. We go the extra mile to better understand and empathise with our customers, to learn about ourselves and each other, and the world we live in.
How we think
We know that our biggest strength is the ability to empathise with the customer. We find this power in our team's diversity and variety of perspectives and backgrounds. It feeds into the universal empathy offered by our product – regardless of customers’ backgrounds or business situations.
We celebrate diversity as a source of constant wisdom and wonders of the world. We love people's stories - diverse and vastly different. We think humans have much more in common than they differ. But when they do differ, it’s a miracle we cherish.
How we act
We act with a positive bias. At the onset, we take every client on the presumption that they are a legitimate customer, no matter their origin, language, or cultural background. We emphasise. Even with the most foreign ones. We build empathetically - with compassion and localisation in mind. We practise kindness towards our colleagues by cherishing the diversity of our team.
How we speak
We speak empathetically, with a profound respect for different nationalities, cultures, and languages.
Empathy is hard. Unlike sympathy, empathy requires you to really think – to put yourself in the mind of someone entirely different from you, to co-feel.
Sometimes we fall short. When we do, we resort to our innate curiosity. We ask, “How can I help?” or “What’s the unseen perspective?” There’s no excuse for ignorance or lack of empathy.
As a product-driven company, we build solutions. Our solutions break down barriers and empower free trade. We learn from our obstacles. Going from one obstacle to another, we learn to help merchants navigate regulatory barriers and remove friction in global payments.
How we think
We let obstacles navigate us. We treat them as essential milestones that enable us to learn. Each problem is a source of inspiration, a lesson to be learned, a feature to be created, and a solution to be brought into the world.
How we act
We are professional problem-solvers. For us, there’s no such thing as an unresolvable obstacle. Each problem is a task in disguise, waiting to be resolved.
We are relentless obstacle-seekers. We look for obstacles to remove and barriers to dismantle. Those obstacles and barriers show us the way - guide us through the legacy landscapes we are here to modernise.
How we speak
Silverbird isn’t in the business of hiding problems.
Problems are a part of life. All great inventions began with a problem. Many were made from mistakes.
We solve problems. We acknowledge their existence and learn from them. We speak openly and confidently about the problems and the learnings. We talk, write and share our obstacles to turbocharge the learning curve within the team.
